Customer Service Representative Level 1
TLDR: mostly good employees, bad policies that undercut the possibility of good staff, company values attention to extreme minutiae over customer satisfaction and performance, I was let go for trifles, my manager was an abysmal failure. Most of the people I worked with were your typical young, fun, cheerful people. I myself am very outgoing and by the end of my first week out of training, I had made friends with almost everyone on the customer service floor, including managers and supervisors. (Managers are are like mini-bosses of a section of about 7-10 people. Supervisors are basically the managers’ assistants) I should have been more concerned when about 15 more people in addition to my 8-strong training class were hired within three weeks, and that there was a permanent training staff on the payroll, but I ignored those warning signs and focused on my work satisfying customers instead. I’m a people pleaser, and just meeting me you’d see that. You can hear my smile and my genuine concern over the phone, I can’t help that I care, it’s my personality.